Pub. 8 2019-2020 Issue 3

SPRING 2020 27 Management • Implement a clear and straightforward HR policy prepared by legal counsel. • Stagger work hours + breaks for all sta (both advisors and techs) to improve social distancing. • Ask HR to manage employee work schedules. • Stagger service appointments and car-pick-ups. • Add a line to the repair estimate for customer approval for vehicle sanitation. • Provide single-use pens for customers to complete paperwork. • Shut down car wash to keep exposure minimal. • Install plexiglass screens to protect employees at customer interface (advisor/cashier/parts counter). • Close the write-up area to customers or maintain at least 6 feet distance. Place signs in the drive that require customers to wait for the advisor to come to the car for a write-up. This will prevent customer accumulation in the advisor area and maintain the necessary distance among advisors and between advisors and customers. Do not allow test drives with customers. • Ensure HVAC systems must operate continually during work hours and annual maintenance documented. Shop ventilation systems for removal of exhaust must have air ow veri ed to speci cations annually. Organize to Ensure Social Distancing of At Least Six Feet • Limit access to lunchrooms. Ensure display of CDC and OSHA COVID-19 posters. • May eat at workstations, maintaining a safe distance and no potential chemical exposure. • Shut down dealer-operated shared transport. • Post notices at the entrance: 1. Do not enter if you have cough, fever or other COVID-19 symptoms. 2. Maintain at least 6 feet of distance from one another. 3. Cough into your elbow. 4. No physical contact (e.g., handshakes, hugs.) • Monitor Entrance. An employee must monitor entry and common areas. • Limit Entrance: Stop visitors outside when the facility reaches the capacity that can support 6-foot distancing. • Provide face coverings to customers at no cost and require it to be worn. In certain jurisdictions, face-covering is mandatory, and it protects us all. • Use the customer lounge/waiting area only if 6-foot distancing is available. • Mandate single person use of elevators. • Post sign: “We have removed food, drinks, etc. to minimize virus exposure and spread of COVID-19.” Organize to Minimize Contact Contagion • Remove all items that can be touched, be contaminated, and cross-contaminate. e.g., co ee cups, co ee machines, toys, and magazines. • Provide hand sanitizers and ensure constant sanitizing of common areas. • Shut down car wash to minimize employee contact with vehicles. HR Policy to address all employees including sick and vulnerable employees To protect all employees and customers, dealers must implement an HR policy prepared by legal counsel. A clear and easy to understand policy regarding employees with COVID-19, employees that have been exposed to others sick with COVID-19 or employees sick with non- COVID-19 illness (e.g., pneumonia, u, fever, cough, cold) needs to be communicated to all employees immediately. Your HR policy must address vulnerable employees, including but not limited to those with diabetes, pulmonary or heart disease, 65 or older, immune suppressed or pregnant, who are at higher risk of contracting the disease. The policy may include the requirement of medical clearance for employees treated for COVID-19.