Pub. 3 2014-2015 Issue 3

SHPA146.02.03 ©2014 SHC Customer Care: (858) 499-8300 or 1-800-359-2002 | customer.service@sharp.com | sharphealthplan.com uality rating We’re Proud to Be a Top 100 US Health Plan 1 Top 100 US health plan 1 Top 3 California health plan 1 d customer atisfaction lifornia health plans 2 Highest level “Excellent” Accreditation calls answered in less than a minute 9 10 out of At Sharp Health Plan, we believe in making life better. We are honored to be one of the best health plans in the nation. Thank you for allowing us to serve you San Diego, and for inspiring our continuous pursuit of excellence. 4 out of 4-star quality rating Highest rated customer service and satisfaction among reporting California health plans 2 Highest level “Excellent” Accreditation Top 3 California health plan 1 TOP 3 Top 100 US health plan 1 100 TOP we bel ieve San D i egans deserve the best. At Sharp Health Plan, we believe in making life better. We are hon ed to be one f the best health plans in the ation. Thank you for allowing us to serve you San Diego, and for inspiring our continuous pursuit of excellence. Based on NCQA’s Private Health Insurance Plan Rankings 2014-2015. 2Based on the 2014 California Assessment of Healthcare Providers and Systems (CAHPS®) results, Sharp Health Plan received an overall summary rating of 86% satisfaction compared to the statewide average of 76%. For customer service, SHP received a 90% satisfaction rating and the statewide average was not reported. The source for data contained in this publication is Quality Compass® 2014 and is used with the permission of the National Committee for Quality Assurance (NCQA). Quality Compass® 2014 includes certain CAHPS® data. Any data display, analysis, interpretation, or conclusion based on these data is solely that of the authors, and NCQA specifically disclaims responsibility for any such display, analysis, interpretation, or conclusion. Quality Compass is a registered trademark of NCQA. CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ). 1